Generally the customer is responsible for roundtrip freight shipping costs of all returned items that have already been shipped/produced. Please contact us so we may assess your situation. All returns are subject to a 20% restocking fee which will be deducted from your refund.
 
On Free Shipping items the shipping charges are included in the price but you will still be charged for round trip shipping costs incurred by PAYLESS FURNITURE USA.
 
If we are able to cancel your order before it is produced and/or shipped, there is not a charge for the cancellation. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund.
 
Please be careful when ordering your furniture and let us know if we can be of assistance in selecting the right furniture for your situation. Always make sure to measure the space you are placing the furniture. Sorry we cannot accept returns for assembled merchandise. Any returns must be in their original packaging. Items will not be authorized for return after 15 days from the delivery date. Your credit card will be refunded once the manufacturer receives the returned item.