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Contact Information

Payless Furniture USA
1104 Rutland Road
Brooklyn NY 11212

718-363-9100

E-Mail: info@paylessfurnitureusa.com

How does PaylessFurnitureUSA work?

Brows our Furniture Selection, use our tools to find everything you net to make your home the way you always wanted.

Ready to order? your items are in stock and ready to be delivered to you. place your order online and you'll receive your furniture from our warehouses that knows home delivery and always be there to help.

What types of payments do you accept?

PaylessFurnitureUSA.com Accept Major Credit Cards (Visa, MasterCard, American Express, Discover cards).

We cannot accept checks or other payments at this time.

We also cannot accept credit cards outside the United States and Canada at this time, because we cannot to validate card addresses and security codes.

When does my Credit Card gets charged?

Your credit card will gets charged in 24 to 48 hours after you place your order.

What is your Warranty/Guarantee Policy?

All products are covered under the manufacturer's warranty. please contact us for help with warranty issues for products you purchased through our company. we strive to carry quality furniture that will very rarely require utilization of the manufacturer's warranty.

What is the cancellation policy?

If cancellation of an order is made BEFORE the order is produced and/or shipped there is NO charge for the cancellation. Once the product has shipped you are responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund.

for more about cancellation policy click here.

What is the return policy?

Generally on all items the return policy is that you are responsible for round trip freight if it the furniture has already been shipped/produced. Please contact us and we will assess your situation. A 15% re-stocking fee also deducted from your refund. Please be careful when ordering your furniture and let us know if we can be of assistance in selecting the right furniture for your situation. Always measure the space you are placing the furniture. Sorry we cannot accept returns for assembled merchandise. Any returns must be in their original packaging. Items will not be authorized for return after 15 days from the delivery date. Your credit card will be refunded once the manufacturer receives the returned item. for more abut return policy click here.

Who Handles Customer Service?

PaylessFurnitureUSA has a full fine customer service staff that's is standing by to answer any questions and solve any issues you may have. you can contact us by E-Mail, Phone or Fax 7 Days a week.

Are finish colors accurate?

We do our best to accurately show the finish colors of each piece we carry, however colors can vary by personal perceptions, monitor type and age, video card differences and printing variations.

Delivery and Pick-up

Truck Deliveries

Two uniformed mans will deliver your merchandise and place it in the first dry area of your home or your garage. It is then your responsibility to unpack, place in your room of choice, assemble the furniture if any is needed and the disposal of all packaging.

Do you assembled?

Yes, we provide "White Glove" delivery service. for more abut "white glove" delivery click here.

Can you ship to APO/FPO addresses?

Sorry we cannot ship to APO/FPO addresses. Our cartons are to large, you may want to ship to a friend or relative who can forward your shipment to you
afterward.

Can I Pick- up my furniture?

Yes, we provide free Pick-up from --- Brooklyn warehouse location.

1. Proceed to checkout from your shopping cart.
2. After proceed step 1 you wall see "Customer Pick-up".
3. Click "Customer Pick-up" and we flag your order as a pick-up and remove your shipping charges.
4. After you submit your order. we'll send you e-mail wet details on where and when to
pick-up your order and your pick-up confirmation.
for more abut pick-up click here.

What if my shipment arrives damaged?

In case that you receive your furniture damaged please note on the delivery paperwork
and contact us as soon as possible.
And we will arrange for a replacement or replacement parts to be rushed to you.
for more about damaged goods policy click here.

Privacy

Why ordering online is safe?

At PaylessFurnitureUSA.com our customers are number one priority. We use the best technology to encrypt all personal date you share with us, your credit card, telephone numbers, name and address.

Do you share my information with anyone?

NO, we not share your personal information with anyone, except as is required to fulfill your order.